WELCOME TO TAYLOR LASH CUSTOMER SERVICE. YOUR ACCESS AND/OR USE OF WWW.TAYLORLASH.COM ("THE/THIS SITE") CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY OUR CUSTOMER SERVICE POLICY. PLEASE READ OUR CUSTOMER SERVICE POLICY CAREFULLY. IF YOU DO NOT ACCEPT OUR CUSTOMER SERVICE POLICY, PLEASE DO NOT USE THE SITE.

CUSTOMER SERVICE POLICY

PAYMENT

TAYLOR LASH ACCEPTS ALL MAJOR CREDIT CARDS AND PAYPAL AS THE METHODS OF PAYMENT FOR YOUR PURCHASE(S). 

ALL PRICES ON WWW.TAYLORLASH.COM ARE EXPRESSED AND INVOICED IN CANADIAN DOLLARS (CAD). CURRENCY FLUCTUATIONS AND CREDIT CARD CHARGES MAY AFFECT THE AMOUNT YOU ARE BILLED IF YOU ARE PURCHASING ITEM(S) FROM OUTSIDE CANADA. 

ORDERS

ORDERS ARE PROCESSED MONDAY TO FRIDAY, EXCLUDING HOLIDAYS. PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED. YOU WILL RECEIVE CONFIRMATION OF YOUR ORDER BY E-MAIL. 

FOR ITEM(S) ON BACK ORDER, PLEASE ALLOW 4 TO 12 WEEKS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED. IN THE EVENT THAT AN ITEM(S) IN YOUR ORDER IS ON BACK ORDER AND THE OTHER ITEM(S) ARE IN STOCK, WE WILL SHIP THE ITEM(S) IN STOCK AND SHIP THE ITEM(S) ON BACK ORDER AS SOON AS POSSIBLE. YOU WILL RECEIVE CONFIRMATION OF YOUR ORDER BY E-MAIL.

ORDERS MAY BE CANCELLED UP UNTIL THE ORDER HAS SHIPPED. YOU WILL RECEIVE CONFIRMATION OF CANCELLATION OF YOUR ORDER BY E-MAIL. IF THE ORDER HAS SHIPPED, YOU MAY NOT CANCEL THE ORDER, YOU MAY ONLY RETURN THE ORDER FOR WEB CREDIT, FOLLOWING OUR RETURNS POLICY.

IF AN ITEM(S) IS OUT OF STOCK OR NO LONGER AVAILABLE, YOU WILL RECEIVE CONFIRMATION OF CANCELLATION OF YOUR ORDER BY E-MAIL FOLLOWED BY A FULL REFUND FOR THE ITEM(S). 

SHIPPING

ALL TAYLOR LASH ORDERS ARE GIFT WRAPPED IN SIGNATURE TAYLOR PACKAGING, HANDLED WITH CARE, AND SHIPPED SECURELY IN A CARDBOARD BOX.

TAYLOR LASH OFFERS DELIVERY AND FREE STANDARD SHIPPING IN CANADA. STANDARD SHIPPING COSTS TO THE USA AND INTERNATIONAL ARE $25 AND $50 PER ORDER, RESPECTIVELY. ONCE PAYMENT HAS BEEN RECEIVED FOR YOUR ORDER, YOUR ITEM(S) WILL BE SHIPPED VIA CANADA POST OR FEDEX. TAYLOR LASH RESERVES THE RIGHT TO SELECT THE METHOD OF SHIPPING. YOU WILL RECEIVE CONFIRMATION OF YOUR ORDER'S TRACKING NUMBER BY E-MAIL AS SOON AS YOUR ORDER SHIPS.

ORDES WILL BE SHIPPED ACCORDING TO YOUR SPECIFIED SHIPPING ADDRESS. FOR SECURITY REASONS, TAYLOR LASH REQUIRES A SIGNATURE UPON DELIVERY. TAYLOR LASH IS NOT RESPONSIBLE FOR ITEM(S) DELIVERED AND SIGNED FOR AT AN INCORRECT SHIPPING ADDRESS. 

TAYLOR LASH IS NOT RESPONSIBLE FOR ANY ITEM(S) LOST, STOLEN, OR DAMAGED IN TRANSIT.

RETURNS

TAYLOR LASH ACCEPTS RETURNS FOR WEB CREDIT ON ITEM(S) PURCHASED WITHIN 14 DAYS OF DELIVERY, EXCLUDING SALE ITEM(S). ALL SALE ITEM(S) ARE FINAL SALE.

PLEASE CONTACT US AT TAYLOR@TAYLORLASH.COM FOR RETURNS WITH "RETURN" AS THE SUBJECT. YOUR E-MAIL MUST INCLUDE YOUR NAME, ADDRESS, ORDER CONFIRMATION NUMBER AND YOUR REASON FOR RETURN. YOU WILL RECEIVE A RETURN AUTHORISATION NUMBER BY E-MAIL IN RESPONSE. 

ALL RETURNS WITH A RETURN AUTHORIZATION NUMBER MAY BE SHIPPED VIA CANADA POST OR FEDEX AT THE CUSTOMER'S EXPENSE. THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN COSTS, INCLUDING INSURANCE AND SHIPPING COSTS, UNLESS TAYLOR LASH HAS SHIPPED AN INCORRECT ITEM(S). 

ALL ITEM(S) MUST BE RETURNED UNWORN AND IN THE ORIGINAL SIGNATURE TAYLOR LASH PACKAGING. ALL ITEM(S) MUST BE HANDLED WITH CARE AND SHIPPED SECURELY IN A CARDBOARD BOX TO AVOID DAMAGING THE ITEM(S). TAYLOR LASH WILL NOT ACCEPT ITEM(S) DAMAGED DUE TO CARELESS AND INSUFFICIENT SHIPPING PACKAGING FOR RETURN. 

FOR RETURNS FROM THE USA, YOU MUST ADD "RETURN OF CANADIAN GOODS" ONTO THE EXTERIOR OF THE PACKAGE IN ORDER TO AVOID ADDITIONAL PAYMENT OF DUTY, BROKERAGE FEES, AND TAXES. ALL PRICES ON RETURN DOCUMENTS MUST BE EXPRESSED IN CANADIAN DOLLARS (CAD).

TAYLOR LASH IS NOT RESPONSIBLE FOR ANY ITEM(S) LOST, STOLEN, OR DAMAGED IN TRANSIT.

REPAIRS

REPAIRS WILL BE CONSIDERED ON A CASE-BY-CASE BASIS AT THE DISCRETION AND AUTHORITY OF TAYLOR LASH. 

PLEASE CONTACT US FOR REPAIR REQUESTS AT TAYLOR@TAYLORLASH.COM WITH "REPAIR" AS THE SUBJECT. YOUR E-MAIL MUST INCLUDE YOUR NAME, ADDRESS, ORDER CONFIRMATION NUMBER, AND A DETAILED DESCRIPTION OF THE ITEM(S) YOU WISH TO HAVE REPAIRED. IF A REPAIR IS AUTHORIZED, YOU WILL RECEIVE A REPAIR AUTHORIZATION NUMBER AND A QUOTATION OF THE REPAIR CHARGE BY E-MAIL IN RESPONSE.

ALL REPAIRS WITH A REPAIR AUTHORIZATION NUMBER MAY BE SHIPPED VIA CANADA POST OR FEDEX AT THE CUSTOMER'S EXPENSE. THE CUSTOMER IS RESPONSIBLE FOR ALL REPAIR COSTS, INCLUDING INSURANCE AND ALL SHIPPING COSTS.

ALL ITEM(S) MUST BE HANDLED WITH CARE AND SHIPPED SECURELY IN A CARDBOARD BOX TO AVOID DAMAGING THE ITEM(S). TAYLOR LASH WILL NOT ACCEPT ITEM(S) DAMAGED DUE TO CARELESS AND INSUFFICIENT SHIPPING PACKAGING FOR REPAIR.

FOR REPAIRS FROM THE USA, YOU MUST ADD "RETURN OF CANADIAN GOODS" ONTO THE EXTERIOR OF THE PACKAGE IN ORDER TO AVOID ADDITIONAL PAYMENT OF DUTY, BROKERAGE FEES, AND TAXES. ALL PRICES ON RETURN DOCUMENTS MUST BE EXPRESSED IN CANADIAN DOLLARS (CAD).

TAYLOR LASH IS NOT RESPONSIBLE FOR ANY ITEM(S) LOST, STOLEN, OR DAMAGED IN TRANSIT.

PLEASE ALLOW 4 TO 8 WEEKS FOR REPAIRS.

TAYLOR LASH ONLY ACCEPTS REPAIRS FOR ITEM(S) PURCHASED ON WWW.TAYLORLASH.COM. REPAIRS FOR ITEM(S) PURCHASED AT ONE OF OUR RETAILERS MUST BE RETURNED FOR REPAIR WHERE PURCHASED, ACCORDING TO THE RETAILERS' POLICIES.

ALTERNATIVELY, IF YOU ARE IN TORONTO, TAYLOR LASH HIGHLY RECOMMENDS THE FOLLOWING RETAILER FOR FINE JEWELRY REPAIRS:

 

MARK LASH

480 EGLINTON AVENUE WEST                                

TORONTO

416 256 5229                                                           

WWW.MARKLASH.COM

 

PLEASE REFER OUR JEWELRY CARE GUIDE TO ENSURE THE LONGEVITY OF YOUR TAYLOR LASH JEWELRY. 

GUARANTEES

TAYLOR LASH PROUDLY GUARANTEES HIGH QUALITY AND CRAFTSMANSHIP - PARAMOUNT TO CREATING BEAUTIFUL FINE JEWELRY.

ALL OF OUR JEWELRY IS REAL, CONSISTING OF STERLING SILVER, 10-18KT GOLD, SEMI-PRECIOUS GEMSTONES AND DIAMONDS, AND IS HANDMADE BY PROFESSIONALS.

POLICY CHANGES

TAYLOR LASH EXPRESSLY RESERVES THE RIGHT TO AMEND AND/OR UPDATE AND/OR MAKE CHANGES TO ALL OR PART OF THIS CONTENT AT ANY TIME WITHOUT PRIOR NOTICE. AMENDMENTS AND/OR UPDATES OF THIS CONTENT SHALL BE BINDING ONCE PUBLISHED ON THE SITE IN THIS SECTION.

YOUR ACCESS AND/OR USE OF WWW.TAYLORLASH.COM CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY OUR CUSTOMER SERVICE POLICY. YOU ARE REQUESTED TO READ OUR CUSTOMER SERVICE POLICY CAREFULLY UPON ACCESS AND/OR USE OF WWW.TAYLORLASH.COM TO REMAIN INFORMED ON OUR MOST RECENT POLICIES. IF YOU DO NOT ACCEPT OUR CUSTOMER SERVICE POLICY, PLEASE DO NOT USE THE SITE.

CONTACT

CONTACT US FOR MORE INFORMATION REGARDING OUR CUSTOMER SERVICE POLICY - TAYLOR@TAYLORLASH.COM. WE CAN ASSIST YOU IN ENGLISH AND FRENCH.

WE WILL RESPOND AS SOON AS POSSIBLE.